Frequently Asked Questions
Find answers to common questions about our collections and services.
How do I care for my Jenni Kayne cashmere?
We recommend hand washing in cold water with a mild wool detergent or professional dry cleaning to maintain the softness and longevity of your knitwear.
What is the Jenni Kayne Rewards program?
JK Rewards is our loyalty program where members earn points on every purchase, gain early access to sales, and receive exclusive birthday rewards.
Do you offer gift wrapping?
Yes, we offer signature gift packaging for a small fee, which includes a personalized note and our classic aesthetic boxes.
How can I find my perfect fit?
Each product page includes a detailed size guide. Our silhouettes are often designed for a relaxed fit; we recommend sizing down if you prefer a more tailored look.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure timely delivery. Please contact our support team within 30 minutes of placement to request changes.
Are your materials sustainably sourced?
We prioritize high-quality, natural fibers like organic cotton, linen, and ethically sourced wool to create timeless pieces that last a lifetime.